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How many Christmas Cookies are there per bucket?
 

Each 2 litre bucket of Christmas Cookies contains a minimum of 600 grams - that's approximately 85 fresh and yummy cookies per bucket!

 
What flavours are Christmas Cookie available in?
 
Christmas Cookies come in two delicious flavours - good old Chocolate Chip and tasty Apricot Chocolate.


 
Do Christmas Cookies contain egg?
 
No, Christmas Cookies are completely egg free.

 
Are Christmas Cookies nut or gluten free?
 

Although we don't produce any nut cookies on our production line, the cookies may contain traces of nuts due to the chocolate we use.

Christmas Cookies are not gluten free.

 
What is the shelf life of Christmas Cookies?
 
Please check the bottom of your Christmas Cookies bucket for the best before date.


 
Do Christmas Cookies contain any additives?
 

At Cookie Time we like to use wholesome ingredients similar to what you would use at home if you were baking. To ensure they taste great we choose premium ingredients and ensure they are the freshest we can get. We don't directly add any preservatives, emulsifiers or colours (artificial or natural). We use natural vanilla flavour in our Christmas Cookies just as you might add vanilla essence to your baking. Some of the ingredients we use, such as the chocolate and dried apricots, contain additives, just as the chocolate and dried apricots do which you would use at home. To make sure our customers know exactly what they are munching on, we label our Christmas Cookies with a comprehensive ingredient list showing all the ingredients that are in the cookies and what the ingredients are made up of too.


 
How do I go about ordering Christmas Cookies?
 

A Christmas Cookies seller will visit your business with samples and invite you to place an order for Christmas Cookies. You can either place an order at the time with the seller or fax in the order form your seller will leave with you (handy if there are any staff not in at the time). The fax order form needs to be filled in and faxed back to the seller by the specified due date. If your seller has not left a form, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will send a form out to you


 
Can I order Christmas Cookies as corporate gifts?
 

Corporate gifts are a great way to thank your clients for their business, your suppliers for their service and your staff for their hard work.

This Christmas forget boring pens or key rings for your Corporate gifts and go for something different - show your appreciation with Christmas Cookies!

Christmas Cookies come in their own handy re-usable bucket in two great flavours, Chocolate Chip and Apricot Chocolate and are great to share. Christmas Cookies are available exclusively through Cookie Time and are baked to order so they will be delivered to you fresh and yummy!

Put Christmas Cookies on your Corporate gift shopping list this year.


 
How do I get a seller to call on my business?
 

A seller should call on every business in every town and city centre throughout New Zealand during November and early December. If your business is hard to find, or has security or other regulations which will not allow sellers access, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will organise for a seller to call and make an appointment to see you.

If you have not seen a seller by December 14, please call Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will arrange for a seller to see you.


 
Can I order Christmas Cookies if I don't work in a business?
 

In most cases, yes. If you have friends who work in a business, please ask them if they could order for you. If this is not an option, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and let us know where you live. We will make every effort to see if a Christmas Cookies seller can arrange a delivery to your home address.

 
I live in a rural area, can I still order some Christmas Cookies?
 

Yes, call Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) to discuss.
HQ opens 6th November 2008.

 
Can I get Christmas Cookies overseas?
 

If you live in London, you can buy Christmas Cookies (and other Cookie Time products) at Kiwifruits - the New Zealand Shop, 6 - 7 Royal Arcade, Pall Mall, London SW1Y 4UY (please note they only stock limited amounts, so you may want to pre order your supply).

For online ordering from anywhere else in the world, please visit www.nzedge.com, our official supplier of cookies to the world!


 
What do I do if I want to change or cancel my order?
 

If you want to change or cancel your order, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will take your details and pass these on to your seller who will adjust your order. Due to the fact that sellers order freshly baked cookies daily from Cookie Time to meet your orders, we are unable to adjust your order if you call within two days of your delivery date.


 
How late is too late to send through a fax order?
 

As long as it is still 4 - 5 days before your due delivery date, you can still place an order for Christmas Cookies. If your delivery date has passed, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will contact your Christmas Cookies seller and see if they have any stock available to fill your order.


 
Can I change my delivery date?
 

Sellers can normally change your delivery date if they are delivering in your area for a period of a couple of days or more. However, they do need 2 - 3 days notice, especially if you want your cookies delivered earlier than planned. Please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and we will pass on your request to your seller. The seller will do their best to accommodate you and change your delivery date.


 
What do I do if my order is wrong?
 

If you realise your order is wrong before delivery, please correct your order confirmation form and fax it back to your seller. This will ensure you receive the correct order of cookies.

If your delivery has already been made, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) as soon as possible and we will contact your seller and ask them to return and sort out your problem immediately. If they have already left your area, we will ask the seller to call you and arrange a time to come in and correct your order if this is possible.


 
My cookies have been delivered but now I want more, is the possible?
 

Possibly. Because Christmas Cookies sellers order freshly baked cookies daily from Cookie Time to fill orders, your seller may not have any spare stock. If there is enough time to order more stock from Cookie Time they may be able to get a special delivery to you, although during the delivery period the seller may be too busy to call back to your business.

Please call Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) to discuss.


 
What time on my delivery day will the seller bring my cookies?
 

Each day during the delivery period, sellers deliver between 8.30am and 5.00pm. It is not possible to give you an exact time as each day the sellers can have as many as 400 buckets to deliver. Please be patient, the delivery period is a very busy time for the sellers. If you have your money ready to go when they arrive, this will make the process much faster and the seller will get around their deliveries much quicker.


 
My cookies weren't delivered on the day I was told, what happened?
 

Sometimes sellers get behind with their deliveries. There are various reasons why this happens (eg. broken down car, delay with customers, etc.) but we do try to avoid this. If this happens, please phone Christmas Cookies HQ on 0800 XCOOKIE (0800 9266543) and let us know where you are and who your seller is. We will then be able to find out why they are running behind schedule and give you an indication as to when you can expect your delivery.


 
 
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